FAQs

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 3 business days to have your ordered processed. Our fulfillment centers pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email with the tracking number.

Q: HOW LONG DOES SHIPPING TAKE?

A: We work hard to get your order shipped as fast as possible. Our fulfillment centers are located around the world. For domestic and international orders, it will normally take 7-10 business days.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes, we ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information, and it will be used one time only upon the purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information, and we'll have your order shipped to you as soon as possible!

Q: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: HOW CAN I GET IN CONTACT WITH YOU?

A: We handle customer service through email. Send us an email at info@koolsockz.com with any questions that you have.

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Yes, please visit our refund policy for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.